Delivery terms and payment methods

Products and prices

Product prices are presented in connection with product presentations. Products include VAT.

Delivery fee

The delivery fee depends on the weight of the products being delivered. The delivery fee is calculated in the shopping cart.

Deliveries

We will ship your ordered products from our own warehouse using the shipping method you have chosen as soon as possible, usually within 24 hours of receiving your order. The products displayed in the store are in stock and are generally always available. However, if any of the items in your order are out of stock, we will contact you to confirm the delivery time.
We use Postnord services for transportation. Pick-up points, pick-up machines and home delivery for heavy shipments.

Product return policy

All products have a full 14-day right of return. The returned product must be unused, in original condition and in resaleable condition. If you wish to return the product, please contact our customer service sales @ kuninkaanlemmikki.fi

Product defect or product damaged in transit.

If the delivered product/packaging is damaged in transit, immediately make a note on the waybill/pickup location in the presence of the driver and report the defect to us. Take photographs of the product and its packaging, as well as external packaging materials, showing the product, the product defect and how the product is packaged.
In all cases of product defects, please contact our customer service as soon as possible!